Recent Posts

Extraction Sucks

2/15/2019 (Permalink)

Water Damage Extraction Sucks Production Team Leader Jason Vinyard extracting water in a local commercial building.

Lately we have been hearing stories of some restoration companies in our area not doing an initial extraction of standing water during a water damage.

They are telling the customer that that is what the drying equipment is for and it’s just a waste of time to suck the standing water out.

Although there are very rare cases, such as when a concrete floor has sufficient floor drains to carry off excess water where we would not have to extract, in most cases we will have to extract some water. One of the reasons I suspect that other companies do not want to do an initial extraction is cost. The drying equipment used on a water loss is usually the most expensive part of the restoration process and the longer it takes to dry the more money these said companies make. The water extraction step removes the majority of the water from your home or business. By performing a thorough water extraction, SERVPRO® Franchise Professionals help reduce the drying time, thus saving you money on drying time as well as to help to prevent mold and other secondary water damage. Our highly trained technicians will begin the water removal process almost immediately upon arrival on a water loss using powerful pumps, truck-mounted vacuum units, or portable extraction machines to quickly remove hundreds or thousands of gallons of water from the properties we are restoring.

If you find yourself in need of a truly professional restoration company, call the professionals at SERVPRO of Teays Valley. One of the reasons we are better is because we suck.

The Doctor Is In

2/13/2019 (Permalink)

Why SERVPRO The Doctor Is In Brittany Sutherland from our production team doctors!

There are certain events that happen in our lives that call for people that are highly trained in their profession.

When we need a surgical procedure, especially one that could affect our lives forever, we want someone that has the education, experience, good reputation, compassion and is up on the latest technological advances in their field. What we do not want is a beginner or someone that does not keep up with the latest advancements in their area of expertise.  We also don’t want someone just in it for the money that doesn’t really care about us as a person. Also, if your surgeon does not come highly recommended then it’s a safe bet you need to look elsewhere.

The same goes for Restoration providers. We know that there are a ton of choices when it comes to picking a company to help you recover from a disaster in your home or business. We also know that just like surgeons, these vendors have different levels of education, experience, abilities/desires to keep up with the latest technology in the restoration industry, as well as various levels of care concerning their clients.

At SERVPRO of Teays Valley we have the balance that should make us your preferred provider.

As we mentioned in our previous blog entitled “New Math”, we have assembled a team of professionals at SERVPRO that have many years of service and countless certifications as well as the hands-on experience you need when you are in need of critical care for your home and business. We handle every one of our customers with compassion and never try to drive up the prices. We come highly recommended as well; you can check out the testimony section of our website https://www.SERVPROteaysvalley.com/testimonials as well as our Google business, or yelp pages.

Next time your home or business has suffered an accident call on the Drs. of Restoration to make it all better. Oh, and by the way, our team of doctors make house calls 24 hours a day, 7 days a week, 365 days a year!

New Math

1/14/2019 (Permalink)

Why SERVPRO New Math Highly trained local employees make a big difference in the quality of workmanship.

25,21,19,14,11,7,6……………..

No, this is not some weird “new math” countdown. These numbers represent the years of service of some of our great employees. That length of service accounts for countless certifications, tons of hands on experience, and extensive training in all areas of the restoration industry, as well as the construction trades.

Employee retention is one of the many positives of a locally owned and operated business. We find that out-of-state companies may not hire in-state employees at all and if they do hire local people, they typically don’t find the same loyalty as an employee working for a local company. They are more concerned with the bottom dollar and not necessarily the health and wellbeing of their employee as well as the impact those employees have on our local communities and economy.

When local companies hire within their community it is usually a win, win situation. Employees are typically better compensated as far as pay, benefits, and more flexible scheduling, which in turn translates not only into more money being put back into the local economy, but also more time put back into volunteering and community involvement as well as a healthier community overall. The local company is in turn compensated with a more faithful and dedicated employee who is more willing to go the extra mile for their customers.

SERVPRO of Teays Valley has been servicing the Putnam county area for almost 3 decades now and we have invested in our employees, which has, in turn, translated into quality service to our customers. If you have used our services; thank you, and if you find yourself in need of restoration services please consider your locally owned and operated SERVPRO because using out-of-state companies just doesn’t add up.

New Year, New You

1/2/2019 (Permalink)

Why SERVPRO New Year, New You Call SERVPRO® of Teays Valley for your no-cost assessment of your business so you can be "Ready for whatever happens".

With each New Year, many people make resolutions to better themselves or some part of their life.  This year, make a resolution to be READY.  No one ever plans for a disaster, but you can prepare for it.  The SERVPRO® Emergency READY profile (ERP) will help ensure you are “Ready for whatever happens” in the year to come.

Planning is the key to making it through any size disaster, whether it is a small water leak, a fire, or an area flood.  Having an emergency plan in place helps minimize the amount of time that it takes to get you back to preloss conditions.  The ERP (Emergency Readiness Plan) is a no-cost assessment to a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas.  It takes little time to complete the assessment, making it a great value that could save you time and money in the future.  The information is also provided to you by downloading a free app on your smart phone or tablet.  The SERVPRO® READY app, putting all of this vital information at your fingertips, anywhere you may be.  Call us today (304)755-9510 to set up an appointment to get you “Ready for whatever happens”.

Up, Up and away at the Yeager Airport Airshow !

10/22/2018 (Permalink)

Community Up, Up and away at the Yeager Airport Airshow ! Absolutely loved getting to see and pet Hercules and Greg, the wildlife removal dogs of Fly Away Geese; can we say ADORABLE !

What a great weekend SERVPRO had on October 13th and 14th at Yeager Airport in Charleston, WV for the Salute to Our Veterans and First Responder's Air Show!

SERVPRO of Teays Valley was a sponsor this year of this amazing event that included demonstrations from The US Army Golden Knights parachute team, as well as various stunt planes like The Canadian Harvard Aerobatic Team that performed amazing feats for the crowds. One of the stars s of the show were the adorable dogs of Fly Away Geese that are used as wildlife removal animals at the airport; they gave several demonstrations of their abilities during the show. There were also many aircraft parked on the tarmac that the public could tour and learn the history of how these wonderful aircraft contributed to history as well one company that offered helicopter rides over the Valley and airport. Also there were several souvenir and food vendors on site for those that came hungry, or wanted a memento of their time at the show.

As a sponsor, SERVPRO of Teays Valley was able to set up a display and promote our services to the general public and others who attended the event, but the main focus of our participation was to honor our Military personnel and First Responders. We gave out American Flag lapel pins and registered anyone in the Fire, Emt, Police, and military fields for custom knives. The general public was also included in a drawing for two $50.00 Rock City Cakes gift cards.

We hope that the opportunity presents itself to do this event next year as it was so much fun!

Does your home have a Fire Extinguisher

7/3/2018 (Permalink)

Independence Day is fast approaching. That comes with the chances of fire hazards, accidents and injuries resulting from putting those fires out.

Follow these tips to make sure your fire extinguisher is ready, just in case something goes wrong.

When is the last time you checked your fire extinguisher?

How old is it? You will find an expiration date at the bottom of the label. If it is more than ten years old, it should be replaced. The pressure could be gone or it simply could not work.

Check the gauge to be sure it is pointing to the green area on the gauge.

Does it have a UL listing on the label to verify that is certified and ready to go?

Once these questions have been verified, make sure you know the location of your extinguisher in the home. Familiarize yourself with how to operate it as well.

To help you to remember, you can use the acronym P.A.S.S.

P-Pull Pin

A-Aim at the base of the fire

S-Squeeze trigger

S-Sweep from side to side

If there is more than one person in the home, have one call 911 and the other use the extinguisher. If the fire has reached a stage other than the start of the fire, it is very important to GET OUT of your residence and wait for the fire department.

TIP: Never add water to put out a grease fire. It could cause and explosion or make the fire even bigger. Try to smother with a lid, pizza pan or cookie sheet. Do not try to remove pan from the stove. Turn the heat off and smother.

CELEBRATE OUR INDEPENDENCE BUT ABOVE ALL STAY SAFE.

Rain, Rain Go Away!

5/29/2018 (Permalink)

Storm Damage Rain, Rain Go Away! Flood waters receding.

It's spring and Mother Nature has a lot to say. Spring storms can cause a tremendous amount of damage to your home, in a small amount of time, but it is not only storms that caused that damage.  There are many reasons that water can cause damage to your home.  According to the institute of business and home safety, homes over 30 years old are three times more likely to have a major plumbing or drain problems.  Some studies have shown that 75% of water heaters also fail within the first 12 years.  While this study only covered homes over 30 years, new homes are not excluded from issues either.

                There are some signs to look for when examining your home or a home that you may be looking to purchase:

                Look up- Look for water spots forming on your ceiling they may look like small to large brown rings.  You can also press on these spots they will be soft to the touch. This is to see if they may be formed from a recent leak.

                Feel for soft spots- While we do this for spots in the ceiling, it is also important to watch for these on the floor as well. The floor may sag a little when you are walking to the shower or be soft around the base of the toilet.  This can happen not only in the bathroom, but anywhere within the house.  This could be from current or previous water damage the wet floor or subfloor could be wet and causing the floor to rot.

                Look for rust-  Rust on your hot water tank could indicate a small leak. It is suggested to flush your hot water tank and it will prevent sediment build up.

                Step Outside- After a good rain step outside and inspect the ground around your home.  Is your home landscaped for proper drainage or does the water gather around the base of your home?

                Inspecting your roof-  Inspection of your roof is very important, particularly after a heavy storm.  The combination of high winds, rain and sometimes hail could be detrimental to the life of your roof.  Watch for missing shingles, damaged flashing and pools of water.

                Smell- Odor caused by mold or mildew that could be linked to some kind of water damage inside your house that may have passed unnoticed or unintentionally mistreated.

                Once water damage has happened the clock starts ticking.  The water problem can quickly worsen, causing secondary damage like mold.  When your property has a water damage you don't have the luxury of waiting around to hope that it dries out on its own so call the professionals to get help.  Secondary damage can begin as early as 24 to 48 hours.  Mildew spores are everywhere, but need moisture and a food source to develop. That is just what your wet carpet and drywall offers.  So proper and timely treatment of the water damage is important.

                It is important to note that not all water damages are treated equally.  Each cause of origin has its own standards as far as treatment and coverage.  It is always important to contact your insurance company immediately for them to determine your policy for coverage.

Are You Ready?

5/29/2018 (Permalink)

Catastrophic weather is nothing out of the ordinary anymore for us.  Recently the United States have been affected by many different types of disasters.  Flooding, fires, tornadoes, hurricanes, and blizzards threaten homes, businesses, and communities.  Statistically as many as 50% of businesses may not recover following a disaster, this is according to recent industry research.  The businesses that do survive a disaster the majority of these businesses were prepared and had a preparedness plan in place.

Pre-planning can serve as an additional insurance policy aimed at peace of mind.  By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire can affect your business!

Preparation is an important component in making it through any size disaster, whether it’s a small water leak, a large fire, or flooding as we have recently experienced in Putnam County, WV.  The best time for planning for such events is not when the disaster happens, but well before it happens it happens.  Contact your local SERVPRO of Teays Valley Professionals to establish your Emergency Ready Program.

Emergency Ready Program

 

·   A no cost assessment of your facility.

(This means there is no need to allocate funds, giving you a great value at no cost.)

·   Provides facility details such as shut-off valve locations, priority areas and priority contact information.

(Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”)

·   A concise profile document that contains only the critical information needed in the event of an emergency.

(It will only take a little time to complete and will not take you away from current projects, but it will save a lot of time if ever needed.

·   A guide to help you get back into your building following a disaster.

(This can help minimize the amount of time your business is inactive by having an immediate plan of action.)

·   Identification of the line of command for authorizing work to begin.

           (This saves time so we can begin the work of mitigating the damage which can save you time and money.)

Different Hats

4/27/2018 (Permalink)

Commercial Different Hats SERVPRO hats thru the years

”Commercial buildings are not large houses!”

Our local SERVPRO franchise has 4 Commercial Drying Specialist on staff and this is one of the first things they learn when attending an Institute Of Inspection Cleaning and Restoration Certification (IICRC) class.

Drying and restoring commercial properties can be very complex and pose a multitude of situations not typically found in residential properties. Some of the differences between commercial and residential properties are obvious, such as size and uses, but others may not be that obvious like intricacies in HVAC systems, and complex electrical systems.

Other differences in commercial and residential structures that may concern a restorer will be things like public access, multiple stakeholders, construction materials & building codes, as well as the potential for increased safety issues in a commercial property.

Our certified Commercial Drying Specialist know the differences between commercial and residential properties and can “change hats” instantly from one to the other with very little effort. This ability to understand and adapt to these differences is one of the many things that help our restorers stand out in the restoration industry. It is also the reason that the majority of municipalities, utility companies, property management firms, healthcare facilities, and school systems in our area trust SERVPRO for all their restoration and cleaning needs.

SERVPRO is also on the cutting edge of document drying science and have the ability to dry, clean, sanitize, and restore documents once deemed unsalvageable a few years ago. This can save a business thousands of dollars and major headaches if these documents are ever needed to be produced.

Another advantage SERVPRO has over other restoration companies is although our local franchise can produce most commercial jobs on our own, if we get a job that is beyond our local capabilities, we can have our Corporate Large Loss Division assist us with staff and equipment to handle any size disaster.

Knowing the differences between residential and commercial properties is very important in our industry and if a restorer does not understand those differences, it could lead to catastrophic results from safety issues, or much higher cost of a commercial project than is necessary. Trust your business to the Pro’s in the know, SERVPRO of Teays Valley. We are standing by 24/7/365 for ALL your restoration and cleaning needs.

Roof Damage Leads to secondary problems

4/19/2018 (Permalink)

Storm Damage Roof Damage Leads to secondary problems Roof damage

There are lots of different issues that could cause damage to your home; Roof damage is one of those. Damage due to storms is the most typical, but there are several things that COULD cause the damage to your roof some being more visible than others.  It is always good practice to have your roof inspected every 10-12 years, unless there has been a specific issue that may have caused a reason to check it sooner such as a severe storm, hail, or some other sort of natural disaster.  Unfortunately, when your roof becomes damaged it can lead to bigger issues that may ultimately cause water damage to the interior of your home.

Here we mention a few things to look for when you are inspecting your roof:

  • Loose or missing shingles: this could be caused by high winds, improper installation, or simply wearing out over exposure to the elements through the years. Loose nails can also leave a hole in the shingle that water can find its way through as well.
  • Poor installation of the flashing. "Flashing" is the metal that is placed in the sections where the roof meets the walls, or in the valleys. This must be installed properly to divert water from the roof.
  • Gutters that are not placed with the right pitch, or that have seems that are not sealed properly can also cause water to back up and then overflow into the house causing water damage to ceilings and/or walls. Not having gutter guards to keep leaves and debris from collecting in the gutters can cause overflow of water that can result in damage to your roof and other areas of your home as well.
  • Rotted fascia or soffit can also be an area that allows water to intrude. 

If you suspect that you may have roof damage causing water damage to your home please feel free to contact us at 304-755-9510 and we will be happy to assist you. SERVPRO of Teays Valley can also supply emergency tarping and board up if the need may arise. 

 SERVPRO of Teays Valley will be there for all of your home repairs or accidents.